Tough conversations: Supporting the team based efforts and constructively confronting your direct reports
Creating the customer experience: Focus, brand alignment, delivery, execution – supporting the revenue effort through talent.
Making decisions: Dealing with the clutter of choice and making the tough ones.
Delegation and duplication: Empowering others so that you can focus your energy on what really matters
Effective communication: Crafting a message that has the desired results
Interpersonal skill: Blending IQ and EQ
Planning and Strategy: Learn how to create success through careful resource allocation
Taking a stand: How to be a leaders when popularity is not an option